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Loyalty Program FAQs

You must have a Lele Sadoughi account to access the program. If you don’t yet have an account, please visit Sign Up follow the prompts to create one.

Redeem your points by logging into your Lele Sadoughi account and visiting the Collectors Club Loyalty Program and opening the Rewards launcher on the bottom left side. Select the reward you want and claim it. Once selected, it will automatically be applied at checkout or you can copy and paste a code to use at checkout.

You can access your Lele Sadoughi account above where it says "sign in" or by opening up the Rewards launcher on the bottom left side of this page.

You can earn points for different activities like opening an account, signing up for our newsletter and placing orders. Check out the Loyalty Tier chart and the More Ways to Earn Points above. Points collected from placing an order will appear in your account 21 days after the order date (this is to allow a period for returns).

Earn 1 point for every $1 spent

Birthday Reward

Earn 1 point for every $1 spent

Double Points Days

Exclusive Offers

Birthday Reward

Level Up Reward

Earn 1 point for every $1 spent

Double Points Days

Exclusive Offers

Early Access to Sales

Early Access to Products

Birthday Reward

Level Up Reward

Brand Anniversary Reward

Earn 1 point for every $1 spent

Double Points Days

Exclusive Offers

Early Access to Sales

Early Access to Products

Holiday Gift

Birthday Reward

Level Up Reward

Brand Anniversary Reward

It is not possible to transfer points between accounts. Our customer service team can check which of your accounts has the most points.

Once you make a purchase, the points will be added within 30 days after your payment is received. Your points can be viewed in your account. When the amount spent hits the next tier's requirement, your membership will be automatically upgraded.

Pending status means your points will be issued after your order is placed, but they will remain pending for 21 days.

Your points will expire 12 months due to inactivity. This means that if you go 12 months without earning points or redeeming rewards, you'll lose the accumulated points.

When you reach a new spend threshold, you will automatically move into the next loyalty tier, which will unlock new rewards and exclusive benefits.

Yes, your loyalty tier is determined based on your spend over the last 12 month period (i.e. the 12 months prior to the current date). After "leveling up," you will have 12 months to spend at the required amount of your new tier. If you spend less than your current tier level over that 12 month period, you will be moved to whatever tier corresponds to the amount spent.

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