• FAQ

Shipping

Yes.  For orders above $50 we offer free First Class United States Postal Service, which typically takes one to four business days, but in some cases can take up to 10 business days. The estimated delivery date is not guaranteed, but we ship goods out within 24 hours for orders received by 3pm EST.  If an exact delivery date is needed please choose another shipping option.

We also offer free UPS Ground for orders above $500.

We offer paid rates on UPS Ground, UPS 2 Day Air and Priority Overnight.  These are calculated rates at checkout.  You order will ship within 24 hours for orders received by 1pm.

We ship internationally to almost every country with DHL. Rates will be calculated at checkout.

RETURNS

Yes.  You must use our return portal below to receive your pre-paid return label to return full-price merchandise within 21 days for a store credit or within 14 days for refund to original payment method.

If you would like a refund back to your original payment between 14 and 21 days, a $5 restocking fee will be deducted.

We will not accept any merchandise that is just sent back.

https://www.lelesadoughi.com/pages/return-policy

Yes.  You must use our portal below to receive authorization and return the merchandise within 21 days for a full refund.

We will not accept any merchandise that is just sent back.

https://www.lelesadoughi.com/pages/return-policy

Unfortunately no.  Sale items are not returnable.  They are final sale.

We are unable to accommodate direct exchanges.  Please return your merchandise and place a new order.

STORES

Not at the moment.  You can check out our Stockist page for retailers who carry our products.

https://www.lelesadoughi.com/pages/stockists

ORDER STATUS

Please use our Order Status link:

https://www.lelesadoughi.com/apps/trackorder

JEWELRY CARE

Plated metals naturally tarnish over time when exposed to body oils and other natural elements.

To preserve your Lele Sadoughi jewelry, we recommend avoiding contact with harsh substances and putting on jewelry after using perfumes and hairsprays.

To request a repair please email studio@lelesadoughi.com and be sure to include your name, telephone number, and a brief description of the problem. We will respond with instructions on how to proceed.  

For items bought through one of our many retailers, please return the damaged item to the store where it was purchased. 

Materials

Yes.  We use surgical steel in our jewelry.

HEADBAND CARE

To ensure your headband will look its very best, we ask that you keep dry and shield fully from perfumes, hairsprays, and lotions. Spot clean with water and soap if absolutely necessary.