FAQ - Lele Sadoughi


Order with our complimentary first class USPS shipping by 12/9 or by UPS ground by 12/15 for a 12/23 delivery.


For orders above $50, we offer free First Class United States Postal service, which typically takes one to four business days, but in some cases can take up to 10 business days.

For orders above $200, we offer free UPS ground which generally takes 2-5 business days, but in some cases longer.

In addition to our free USPS service, we offer UPS Ground, and UPS 2 Day Air .  You order will ship the same day for orders received by 1pm.

Upon entering the website you should be asked to browse our country specific site via our geolocator. If for some reason you are not, please go ahead and choose the various available translatons in the bottom left. You should be able to shop in your local currency.

We ship internationally free to almost every country within 2 - 10 business days on orders over $200.  We offer flat rates at checkout below $200. Duties and taxes/VAT will be calculated at checkout.  They are determined by the customs agency of your destination country.

No, our fulfillment center is only opened Monday - Friday. All orders placed on Saturday and Sunday's with rushed shipping will be generated on Monday AM.


Please click on the order tracking link below.



For any orders placed after 11/21 our return window is extend through 1/10/2023

Yes.  You must use our return portal link below to receive authorization and your pre-paid return label to return full-price merchandise within 21 days for a store credit or within 14 days for refund to original payment method.


We will not accept any merchandise that does not use the return portal.

Yes.  You must use our portal link below to receive authorization and return the merchandise within 14 days for full refund back to original payment. You can print a return label from our portal and the cost will be deducted from your credit.  

Original shipping fees and duties/taxes are nonrefundable.


We will not accept any merchandise that does not use the return portal.

Sale items are not returnable.  They are final sale.

All happy hour sale promotions are final sale and not returnable.

We are unable to accommodate direct exchanges.  Please return your merchandise and place a new order.

Black Friday price adjustments will be accepted for orders placed between 11/17/22 to 11/28/22. We will only honor credits if an item changes price on our site.


Please visit our first store in Highland Park Village in Dallas, Texas opening May 2021.

You can check out our stockists page for other retailers who carry our products.



To preserve your Lele Sadoughi products, we recommend storing in our cloth pouches and avoiding contact with harsh substances like perfumes and hairsprays. Items with plated metals naturally tarnish over time when exposed to body oils and other natural elements. Please handle with care, as excessive dropping, wear and tear, and improper transport can contribute to damage over time.

To ensure your product will look its very best, we ask that you keep dry and shield fully from perfumes, hairsprays, and lotions. Spot clean gently with water only and store in our cloth pouch out of direct sunlight.

Face masks and scarves can be hand washed in warm water with a soap detergent or machine wash with like colors. We recommend using a mesh lingerie bag in the washing machine to preserve items like fabric, embellishments, and adjustable ties. Line dry to avoid shrinkage.

Cold weather items can be hand washed in warm water with a mild soap detergent to preserve embellishments. Line dry.

All face masks are final sale and cannot be exchanged or returned.

Yes and yes. We offer complimentary earring back replacements for a 5 dollar shipping fee. Additionally, we use surgical steel for our earring posts.

The classic and slim knotted headbands have the same fit, but the slim headband is thinner. Our kids headband has a shorter band to accommodate a smaller head for children around the ages of 3-9.